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Store Review: AC Lens

 
AC Lens Go to AC Lens

There are several convenient ways to contact the AC Lens staff:

Phone/Fax:
Toll-Free Phone: 1-888-248-5367
Phone Hours (EST): Mon-Fri 9:00am - 7:00pm, Sat 11:00 -5:00pm
Local/International Phone: 614-921-9892
Fax Number: 877-291-8154 or 614-921-9866

Email Addresses:


Customer Service: customerservice@aclens.com
Sales and Questions: websales@aclens.com
Marketing: marketing@aclens.com
Affiliate Programs: affiliates@aclens.com

Mailing Address:
AC Lens
4691 Northwest Parkway
Hilliard, Ohio 43026

 

Review Details:

 
Customer Service
Would Shop Again
Overall Satisfaction
#29203 October 23 2011
I ordered green reptile contacts for halloween, and they look NOTHING like the picture... they are the wrong color they are a neon green. there is no iris detail, and they look cheap even though I spent 60 dollars on them...false advertising if you ask me.
Customer Service
Would Shop Again
Overall Satisfaction
#29165 December 23 2009
acLens never shipped my order... and when I called o find out where my order was they got very defensive and rude on the phone and them hung up on me. I will NEVER order from them and will tell everyone I know.
Customer Service
Would Shop Again
Overall Satisfaction
#29162 December 23 2009
This has been one of the worst experiences from an online company. I ordered contacts from acLens. I used some promotional codes on the order. I waited 7 days after the order had supposedly shipped and after the 7th day, I called acLens. The CSR I spoke to was very rude and hung up on me. I went through all of that hassle for nothing. I waited 7 days for contacts that never came. Now I am in desperate need of contacts and am forced to buy them retail. Being a poor student, this really hurts my finances. Do not deal with this company. I will be notifying the BBB and FTC of this experience.
Customer Service
Would Shop Again
Overall Satisfaction
#29178 November 11 2009
I have been ordering my contact lenses from ACLens for the past 10 years. Customer service reps have always been helpful and provided prompt replies when questions arose. Orders have arrived accurately and generally sooner than than the date provided. I recommend ACLens to anyone looking to order contacts online.
Customer Service
Would Shop Again
Overall Satisfaction
#29170 June 16 2009
I ordered from AC Lens and everything went smoothly. They e-mailed me info along the way (telling me that they received my order & then that it had shipped), and my package arrived sooner than expected!
Customer Service
Would Shop Again
Overall Satisfaction
#28570 November 10 2008
It's best service. The shipping was really fast even though it's normal free shipping.
Customer Service
Would Shop Again
Overall Satisfaction
#52 July 18 2005
Cheap, fast and reluibul
Customer Service
Would Shop Again
Overall Satisfaction
#47 June 19 2005
i need information first
Customer Service
Would Shop Again
Overall Satisfaction
#21 June 19 2004
They did a great job with my order, on time, no hassles. I have several friends who I have now switched to AC Lens.

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