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Store Review: 1-800-GET-LENS

 
1-800-GET-LENS Go to 1-800-GET-LENS

 

Review Details:

 
Customer Service
Would Shop Again
Overall Satisfaction
#29200 September 09 2011
Availability is not accurate. The site said that one of my lenses would be available in 3-4 days, and the other in 5-8 days. A couple days after placing the order they told me they didn't stock these lenses after all and would have to order from the supplier (which meant a month delay). When I pointed out the availability on their site, they offered free shipping to help (but, I already had free shipping due to a coupon, so it was not a help!). I could not change the order without cancelling it, so I cancelled it and went with a different company. Also, I had to call on the phone to cancel instead of email, and after cancelling, their order status on their website did not reflect the fact that I had cancelled. Note: lens.com is the same company, if you create an account with one you create it with the other (they have my order info on both).
Customer Service
Would Shop Again
Overall Satisfaction
#29192 August 19 2010
Wonderful experience! First time I ordered online. Checked other reviews for other online companies and they were scary!!When I called to see how the customer service was, spoke with Candy and Holly. Both girls were pleasant and helpful.My perscription is very bad but they had them in stock and I had them at my home within a week. I could track everything online. Everything was simple. I have already recommended to friends and family. Great customer service goes along way with me and this company has some of the BEST! Great job to all the folks at 1-800-get-lens!

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